Choose indicators that matter
Customer retention, employee retention, reporting timeliness, margin, cash conversion, cross-selling, systems migration, and synergy realization may reveal whether the combination is working.
Separate activity from impact
Completing a system conversion is an activity. Faster reporting, lower cost, or better customer service is the intended result.
Escalate early
Visible metrics help management identify where integration is behind, assign accountability, and intervene before small gaps become permanent underperformance.
Questions for Owners
Questions worth considering
- Which measures prove the acquisition thesis?
- Who owns each result?
- What intervention occurs when a measure falls behind?